Return Policy

Our return policy is subject to the Ivory Sheep Terms of Service

All prices are in USD.

Thank you for shopping with us at Ivory Sheep! If you don't love your Ivory Sheep piece, you may apply for a return or exchange. Please remember you’re speaking with a real person. Kindness is always appreciated.

 

Canada & USA:

Returns:

• We accept returns or exchanges that are requested within 7 calendar days of the order being marked as delivered. 

• Items must be in new, unworn, unwashed condition, with all tags attached and in original packaging.
  

• Returns will be inspected upon arrival; if approved, refunds will be issued within 5–7 business days. *We reserve the sole right and discretion in determining the eligibility and condition for any returns.

 

Exchanges:

• We offer one complimentary exchange per order within the 7-day return window.

• Subsequent exchange shipments are subject to a $35 shipping fee.
  

 

Return Shipping:

• If a prepaid return label is requested, the cost of $35 will be deducted from your refund.

• You may also return using your own track-able shipping method at your own cost.

• All duties, taxes, and customs fees charged to Ivory Sheep during return shipping will be deducted from the refund amount.

• The items must be shipped back to Ivory Sheep within 10 days of receiving return approval. After 10 days the return will be void and considered Final Sale.

 

Pre-Order Items:

• Pre-orders cannot be canceled once placed. These pieces are reserved for you and sent to production.

• Once received, pre-orders may be returned within 7 days of delivery, unless part of a sale and or marked FINAL SALE.

• All pre-orders are subject to minimum production thresholds. If we are unable to meet the required minimums, Ivory Sheep reserves the right to cancel your order. It will be fully refunded to your original payment method.

 

Final Sale Items:

The following items are strictly Final Sale and are not eligible for return or exchange:

• Items (Including Pre-Orders or Made to Order) purchased during a Sale event, Promotion or at a discount of greater than 15%

• Items marked as FINAL SALE (including earrings, intimate apparel, and hair accessories)

• Made-to-order, bespoke, and custom pieces

• Orders returned without authorization, duties & taxes unpaid or postmarked after the return windows.

International (Outside Canada & USA)

Returns:

• We accept returns or exchanges that are requested within 7 calendar days of the order being marked as delivered. 

• Items must be in new, unworn, unwashed condition, with all tags attached and in original packaging.
  

• Returns will be inspected upon arrival; if approved, store credit and in certain cases refunds will be issued within 5–7 business days. *We reserve the sole right and discretion in determining the eligibility and condition for any returns.

 

Exchanges:

• At this item we currently don't offer international exchanges, we apologize for the inconvenience.

 

Return Shipping:

• Customers are responsible for obtaining their own return label with tracking.
  

• All duties, taxes, and customs fees charged to Ivory Sheep during return shipping will be deducted from the final refund or store credit amount.

• The items must be shipped back to Ivory Sheep within 10 days of receiving return approval. After 10 days the return will be void and considered Final Sale.

 

Pre-Order Items:

• Pre-orders cannot be canceled once placed. These pieces are reserved for you and sent to production.

• Once received, pre-orders may be returned within 7 days of delivery, unless part of a sale and or marked FINAL SALE.

• All pre-orders are subject to minimum production thresholds. If we are unable to meet the required minimums, Ivory Sheep reserves the right to cancel your order. It will be fully refunded to your original payment method.

 

Final Sale Items:

The following items are strictly Final Sale and are not eligible for return or exchange:

• Items (Including Pre-Orders or Made to Order) purchased during a Sale event, Promotion or at a discount of greater than 15%

• Items marked as FINAL SALE (including earrings, intimate apparel, and hair accessories)

• Made-to-order, bespoke, and custom pieces

• Orders returned without authorization, duties & taxes unpaid or postmarked after the return windows.

 

Duties & Taxes (Outside of Canada):

• Buyers outside of Canada are responsible for any applicable customs duties, import taxes, tariffs, and brokerage fees charged by their country upon delivery.

•  

  If these fees are prepaid at checkout, please note that they are non-refundable in the event of a return.

   

•  

  Orders that are refused at delivery due to unpaid customs fees will not be eligible for a refund or store credit.

 

Lost or Stolen Packages:

• Ivory Sheep is not liable for lost, stolen, or damaged packages.

• We recommend purchasing shipping insurance at checkout.

• In the event of a missing package, we will assist in initiating a claim with the shipping carrier, but cannot guarantee compensation or replacement.

Thank you for being here. Our policies are designed to keep things fair and transparent, while protecting our ability to keep offering small-batch, size-inclusive, and lovingly made fashion. We hope you love your Ivory Sheep piece and can't wait to see you again!