Return Policy

All prices are in USD.

Please remember that you are communicating with a real person, and any hostile or inappropriate behavior will not be tolerated.

RETURNS & EXCHANGES (CANADA & USA):

• Returns are accepted for a full refund or exchange if requested within 7 days of delivery. After 7 days, returns will not be accepted. 
• If you used a split payment (original payment + gift card or store credit), the refund will be applied to the gift card or store credit first, with any remaining amount refunded to the original payment method.

To be eligible for a return or exchange, items must:

• Be purchased at full price or with a discount of 15% or less
  
• Be unworn, undamaged, and in their original condition with all tags attached
• If your return is eligible, you have 10 days from the approval or receipt of your return label to drop off your item. After 10 days, returns will not be accepted.
• Once delivered and inspected, we will issue your refund within 5-7 business days.

SALE ITEMS & PROMOTIONS:

• Items purchased during a sale event are eligible for store credit or exchanges only. No exceptions.
• Price adjustments are available as store credit if an item goes on sale within 7 days of purchase.

FINAL SALE ITEMS:

• Pre-orders are not eligible for cancellation but may be refunded within 7 days of receiving the item.
• Bespoke and limited-edition pieces are FINAL SALE and cannot be returned or exchanged.
• Items marked as FINAL SALE, including earrings, underwear, and intimate apparel, cannot be returned or exchanged due to health and safety reasons.

HOW TO START A RETURN OR EXCHANGE:

To initiate a return, please click here.

RETURN SHIPPING COSTS (CANADA & USA):

• Returns: Pre-paid return labels cost $30 (deducted from refund amount).
• Fit Guarantee: The first exchange label is free; additional labels cost $30.
• You may also return items using your own courier (tracking information required).
• Any duties, taxes, and handling fees incurred will be deducted from the refund amount.

INTERNATIONAL RETURNS & EXCHANGES:

• Returns must be requested within 7 days of delivery and must meet the same eligibility criteria above.
• Customers are responsible for obtaining their own return label with tracking.
• Any duties, taxes, and handling fees incurred will be deducted from the refund amount.
• Exchanges will be processed within 1-2 business days after the return is received.

HOW TO START A RETURN OR EXCHANGE:

To initiate a return, please click here.

DUTIES & TAXES (Outside Of Canada):

• Customs, duties, and import fees are determined by local authorities and are not included in your purchase price.
• Customers are responsible for all duties, taxes, and related costs. This includes duties charged to Ivory Sheep for return packages, which will be deducted from your refund.
• Orders rejected due to unpaid duties will be treated as FINAL SALE and will not be refunded.
  

SHIPPING INSURANCE & LOST PACKAGES:

We recommend purchasing shipping insurance before checking out. Click here to add insurance to your order.

If your package is lost or stolen:

• Contact us at info@ivorysheep.com
• We will work with the courier to investigate the issue.
• Please note that Ivory Sheep is not responsible for lost, stolen, or damaged packages.

Thanks for being part of Ivory Sheep. We're always refining our policies to keep things fair for everyone—because you matter to us. Hope you loved your experience, and we can’t wait to have you back!