Gift Card
FINAL SALE
This item is not eligible for returns or exchanges!
Description
Materials & Care
Product & Model Details
Return Policy
Full Refunds:
If you are not satisfied with your order for any reason, you have 7 days from the time of delivery to request a full refund to your original payment method or request an exchange. To qualify, your items must have been purchased at full price or discounted no more than 15%! Items must be in their original condition, unworn & undamaged and have all original tags attached.
SALE Events:
Items purchased during a sale event are only eligible for store credit or exchanges. You have 7 days from the date of delivery to request an exchange or store credit.
Pre-Orders:
Items for pre-orders will not be available for cancellations. You can, however, request a full refund within 7 days of receiving the item.
FINAL SALE:
Any items purchased from our FINAL SALE category or marked FINAL SALE, are FINAL SALE. There will be no returns, exchanges or store credits offered.
Please read the full policy here - Return Policy
FAQ
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides displayed on the product page.
For our own Ivory Sheep Original Collections - there is a Youtube video in the description that talks about size, details and fit for the product.
If you are still unsure we would love to help! Visit our Contact Us page and send us message.
How long will it take to get my order?
We know how important your pieces are to you and we want you to get them as quick as possible.
All orders (not including pre-orders or made to order items) will be fulfilled within 48hours or less. (excluding holidays and weekends)
Pre-order and made to order items take longer and in certain cases time frames are out of our control. They can be delayed due to a number of reasons including manufacturing delays, shipping delays, holidays etc.
Is it safe to provide my credit card information for online orders?
Absolutely! We use Shopify Payments as our main payment gateway. Shopify Payments stands out as a highly secure payment processing solution, ensuring utmost protection for your sensitive information during the checkout process.
With the implementation of advanced 128-bit SSL encryption technology, Shopify safeguards data integrity and confidentiality.
Frequently asked question
We offer a free shipping service, which takes on average 4 – 8 business days and is available for orders over $250+ (before taxes) | Worldwide on orders over $500+, which takes on average 10 – 30 business days.
Domestic (Canada) & USA Shipping Rates, Estimates & Prices:
Canada:
Expedited
Parcel, Canadapost 2 - 4 Business Days $18 - $35
Xpresspost,
Canadapost 1 – 2 Business Days $35 - $75
UPS Express 1 Business Day $40 - $80
USA:
UPS Standard 3 – 6 Business Days $25 - $35
UPS Express 1 Business Day $89 - $155
International
Shipping Rates, Estimates & Prices:
Xpresspost
International, 6 - 10 Business Days $95 - $195
UPS
Worldwide Expedited 5 - 10 Business Days $105 - $245
SHIPPING & RETURN POLICY
Shipping Policy
Free Shipping to Canada & USA $250+ | Worldwide $500+
All shipping options will be packaged using the Full Packaging method unless a shipping option with (Poly Mailer) is chosen.
Full Packaging: If you want the full Ivory Sheep experience this option is for you! It includes your item(s) our Ivory Sheep box tied with a ribbon. Item(s) are wrapped in tissue paper and includes a handwritten card.
For a full list of shipping options and costs please check out our Shipping Policy
Return Policy
Full Refunds:
If you are not satisfied with your order for any reason, you have 7 days from the time of delivery to request a full refund to your original payment method or request an exchange.
Pre-Orders:
Items for pre-orders will not be available for cancellations. You can, however, request a full refund within 7 days of receiving the item.
To learn more please read our full Return Policy
Get in touch
Have a question?
We would love to hear from you and help out anyway we can! We respond within 24 - 48 hours!
Please visit our Contact Page
Thank you for shopping with us!