Add shipping insurance to get additional protection against loss or damage by selecting the total amount of protection desired.
Accidents happen and we at Ivory Sheep Clothing recommend insuring your packages as we do not cover the cost of lost packages, damages during shipping or any other shipping related matter as per our return policy.
You can read our full return policy here
Shipping times can vary, we process all orders within (1-2) business days. The times vary based on the courier chosen at checkout. usually (2 - 5) business days in Canada/USA and (7 - 20) business days internationally, depending on region and courier.
International Tracked Packet (Poly Mailer):
Due to high costs of shipping internationally (Outside of Canada/US) For both us and our customers, We are unable to give the full packaging (apparel box, ribbon etc.) with our products. Choosing this shipping option at checkout will just have your items shipped to you in a poly mailer bag. If you wish to have the packaging, please check out using any other shipping option. Thank you.
International Duties & Taxes:
Please note, customs, duty fees, and import COD fees, are not included in your purchase. All duties fees are determined and regulated by local customs authorities. All duties and fees for international customers (customers outside of Canada) are responsible for duties, taxes and any other costs that may be associated with the package.
We do not refund any costs for customers that reject their packages upon arrival for failure to pay duty fees.
*Please keep this mind when making an order outside of Canada! Currently Ivory Sheep Clothing is unable to show duty estimates on the website, we apologize for this inconvenience.*
Once an order is shipped from Ivory Sheep Clothing, we are no longer responsible for the product and It then becomes the responsibility of the courier service. If an item is lost, please contact the courier service with your tracking number to find out more information.