Shipping Insurance
- Description
- Details
- Returns & Delivery
Gain peace of mind by adding shipping insurance for your Ivory Sheep order. Adding coverage ensures your package is protected against loss or damage while it's in transit to you. Simply select the total amount that reflects your order’s value for complete order protection.
While every order is packed and shipped with care, unexpected issues can happen once a parcel leaves our hands and is on its way to you. We highly recommend purchasing shipping insurance, as we cannot refund or replace items that are lost, stolen, or damaged during delivery.
Please note you can only be reimbursed for the total amount of your order. For example, if your order is valued at $250 and insured for $1000, the maximum reimbursement would be $250, equal to the actual value of the package.
Please review our full Return Policy and Shipping Policy for complete details.
Keep your order safe and worry-free by adding shipping insurance before completing your order.
Materials:
Care:
Model Measurements:
Shipping:
All orders ship from Ontario, Canada.
- Pricing on our site is set in USD, but you can checkout in your local currency. Exchange rates may vary day to day.
- Orders are processed within 1–2 business days (excluding weekends, holidays, and any pre-order or made-to-order items).
- Once your order ships, you’ll receive a tracking number by email.
Estimated delivery times
- Canada & USA: 4–8 business days
- International: 8–16 business days (or longer depending on customs)
For select international destinations, we offer DDP (Delivered Duty Paid) at checkout.
This means duties, taxes, and tariffs can be prepaid to help avoid customs delays.
Returns:
We accept returns on items as long as you contact us within 7 days of receiving your order.
- Full priced pieces (15% off or less) are fully refunded to original payment.
- All other orders, including purchases during sale events are available for store credit unless marked as FINAL SALE.
Canada & USA
You have two return options:
- Use your own tracked courier.
- Request a prepaid label from us. The label fee is $35, deducted from your refund or store credit.
Your first exchange is free.
Additional exchanges will have the same $35 return label fee.
International (Outside Canada & USA)
Customers are responsible for arranging and paying for their own return shipping.
If any duties, taxes, or brokerage fees are charged to Ivory Sheep when the return re-enters Canada (this is rare), these costs will be deducted from your refund or store credit regardless of whether you used a prepaid label or personal courier.
Important Notes:
- Pre-orders cannot be cancelled but can be returned once delivered.
- The following items are final sale and not eligible for return or exchange:
- made-to-order, custom or bespoke pieces, intimate apparel, and anything marked final sale.
All returns must be approved first.
Items sent back without approval will be treated as final sale.