Unfortunately We won't be able offer a refund to your original payment but we will offer store credit or allow you to exchange if you found another pre-order item you like better.

At Ivory Sheep we offer a full refund up to 7 days from the date of purchase in store or upon delivery and a 14 day exchange policy or store credit.

It all depends on where you are and what you purchased. If it's a pre-order item the time frame will be listed in the product description and there is usually at least a month wait or longer. Delivery times can take up to 8 - 16 business days in Canada or USA. World wide can take up to 8 - 32 business days.

We carry a number of fashion products from many manufactures. Every product we bring in and source is animal friendly, meaning they are all man made materials. That means no real leathers, silk etc. (Although they are animal friendly, it doesn't necessarily mean they are environmentally friendly)

Items sold in our sale section or that are clearance are final sale!