Policy Effective June 12th 2023:                              *All prices are in Canadian Dollars

All orders are processed within 1 – 2 business days (Excluding Pre-Orders, weekends, and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Shipping rates will be calculated at checkout based on the courier service you select, your location and the order weight. These rates are provided and generated from the courier service in real time and change in real time. * Shipping prices vary based on world events, sometimes they go up, sometimes down. These are out of our control.

 

We offer a free shipping service, which takes on average 4 – 8 business days and is available for orders over $250+ (before taxes) | Worldwide on orders over $600+, which takes on average 10 – 30 business days.

 

Domestic (Canada) & USA Shipping Rates, Estimates & Prices:

Canada:

Free Shipping (Full Packaging)     4 – 8 Business Days         FREE (On orders over $250+)

Free Shipping (Poly Mailer)           4 – 8 Business Days         FREE (On orders over $250+)

Expedited Parcel, Canadapost     2 - 4 Business Days          $18 - $35

Xpresspost, Canadapost                1 – 2 Business Days        $35 - $75

UPS Express                                        1 Business Day          $40 - $80

 

USA:

Free Shipping (Full Packaging)          4 – 8 Business Days          FREE (On orders over $250+)

Free Shipping (Poly Mailer)                4 – 8 Business Days         FREE (On orders over $250+)

UPS Standard                                     3 – 6 Business Days         $25 - $35

UPS 3-Day Select                                     3 Business Days         $55 - $85

UPS Express Saver                                    1 Business Day          $89 - $155

 

International Shipping Rates, Estimates & Prices:

Free Shipping (Poly Mailer)           10 - 30 Business Days     FREE (On orders over $600+)

Xpresspost International,              6 - 10 Business Days        $95 - $195

UPS Worldwide Expedited            5 - 10 Business Days        $105 - $245

 

Return Shipping - Domestic (Canada) & USA:

Returns:

Our return labels are a flat $30 for orders purchased domestically (Canada) or in the USA. The cost will be deducted from your refund total.

Exchanges:

For exchanges, the first shipping label is free on us! If you receive your exchange and are still not satisfied with the item and would like to exchange it again. The shipping label will be a flat $30 charge or if you prefer to send it back with a courier of your choice, please provide us with the tracking information.

International Return Shipping:

Due to our current system, we are unable to provide pre-paid return or exchange labels to our international customers. To return or exchange an item to us, please send the item back through a courier of your choice and provide us with the tracking information.

We are terribly sorry about the inconvenience, and we know it’s not ideal but are working hard to find a solution. *Please note Ivory Sheep Clothing Ltd. is not responsible for shipping costs for returns or exchanges!

 

Shipping Insurance & Lost/Undelivered Packages:

We encourage with all orders to purchase shipping insurance to insure your package. Shipping insurance can be found on the cart page, by searching shipping insurance or clicking here.

Shipping Insurance Prices:

Coverage on $50              $4.00

Coverage on $100            $6.00

Coverage on $200            $12.00

Coverage on $1000          $45.00

Coverage on $2000          $100.00

 

Once an order is shipped from Ivory Sheep Clothing Ltd., we are no longer responsible for the product. It then becomes the responsibility of the courier service. Should your package get lost or stolen please reach out to us at info@ivorysheep.com

We don't offer refunds on lost or stolen orders, BUT we do reach out to the couriers to start investigations, get more information, and offer any assistance or solutions for you! We do love to help you through the entire process and do anything to make sure you have a positive experience with us!

Please note - Ivory Sheep Clothing Ltd. is not liable If an item is lost or stolen, please contact the courier service with your tracking number to find out more information.

 

International Duties & Taxes:

Please note, customs, duty fees, and import COD fees, are not included in your purchase. All duties fees are determined and regulated by local customs authorities. If you are an international customer (customers outside of Canada) it is possible you will be charged duties on your purchase upon delivery. International shipments are shipped out with UPS and Canadapost.

The customer is responsible for duties, taxes and any other costs that may be associated with the package. Ivory Sheep Clothing Ltd. Is not responsible for any of these costs. We do not refund any costs for customers that reject their packages upon arrival for failure to pay duty fees.

* Please keep this in mind when making an order outside of Canada! Currently Ivory Sheep Clothing is unable to show a duty estimate at checkout. We apologize for this inconvenience.

 

Thank you so much for shopping with us at Ivory Sheep Clothing. We are constantly looking to improve all our policies and to make everything as fair as possible for both us and our customers!

We hope your experience with us has been a good one and can’t wait to see you again!