Shipping Policy
* All Orders are shipped from Ontario, Canada
*All prices are in USD
All orders are processed within 1 – 2 business days (Excluding Pre-Orders, weekends, and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer a free shipping service, on average is estimated to take 4 – 8 business days for Canada & USA and 8-16 business days worldwide, available for orders over $275+ (before taxes).
Shipping Rates:
* Shipping prices vary based on world events, sometimes they go up, sometimes down. These are out of our control.
Canada:
- Standard Shipping (4–8 business days): FREE on orders $99+
- Standard Shipping (4–8 business days): $15
- Express Shipping (1–2 business days): $50-$75
USA:
- Standard Shipping (4–8 business days): FREE on orders $99+
- Standard Shipping (4–8 business days): $15
- Express Shipping (1–2 business days): $50-$75
Worldwide:
- Standard International (8-16 Business Days): $50
- Standard Shipping (8-16 business days): FREE on orders $99+
We ship orders using a variety of carriers including UPS, Canadapost, Fedex, Purolator, DHL, USPS, APC, PostNL etc.
Return Shipping - Domestic (Canada) & USA:
Canada & USA:
Returns: Pre-paid return labels are available for a flat $30, deducted from your refund.
Fit Guarantee: The first exchange label is free! For additional exchanges, there’s a $30 fee.
*Or you can return the item using your own courier (tracking info required).
International Return Shipping:
Due to our current system, we are unable to provide pre-paid return or exchange labels to our international customers. To return or exchange an item with us, please send the item back through a courier of your choice and provide us with the tracking information.
We are sorry about the inconvenience, and we know it’s not ideal but are working hard to find a solution. *Please note Ivory Sheep Collection Limited is not responsible for shipping costs or duties & taxes for returns or exchanges!
Shipping Insurance & Lost / Undelivered Packages:
We encourage you with all orders to purchase shipping insurance to insure your package. Shipping insurance can be found on the cart page, by searching shipping insurance or clicking here.
Shipping Insurance Prices:
Coverage on $100 $4.00
Coverage on $200 $7.00
Coverage on $300 $10.00
Once an order is shipped from Ivory Sheep, we are no longer responsible for the product. It then becomes the responsibility of the courier service. Should your package get lost or stolen please reach out to us at info@ivorysheep.com
Please note - Ivory Sheep Collection Limited is not liable If an item is lost or stolen, please contact the courier service with your tracking number to find out more information.
We're happy to help by contacting the courier to investigate, gather information, and find solutions for you. We’re here to support you every step of the way and ensure you have a great experience with us!
International Duties & Taxes:
Customs fees, duties, and import charges are not included in your purchase price. These fees are set by your local customs office and may apply to international orders (outside of Canada).
Customers are responsible for paying any duties, taxes, VAT or additional charges when the package is delivered or returned to Ivory Sheep.
Ivory Sheep is not responsible for these costs and does not offer refunds for packages rejected due to unpaid duties.
We ship international orders using a variety of carriers including UPS, Canadapost, Fedex, Purolator, USPS, APC etc.