Shipping Policy

Shipping Times:

Shipping times can vary, we process all orders within (1-2) business days *excluding holidays and weekends. The times vary based on the shipping speed chosen at checkout. Usually (2 - 8) business days in Canada/USA and (7 - 20) business days internationally, depending on region and courier. 

International Tracked Packet (Poly Mailer):

Due to high costs of shipping internationally (Outside of Canada/US) For both us and our customers, We are unable to give the full packaging (apparel box, ribbon etc.) with our products. Choosing this shipping option at checkout will just have your items shipped to you in a poly mailer bag. If you wish to have the packaging, please check out using any other shipping option. Thank you.

International Duties & Taxes:

Please note, customs, duty fees, and import COD fees, are not included in your purchase. All duties fees are determined and regulated by local customs authorities. If you are an international customer (customers outside of Canada) it is possible you will be charged duties on your purchase upon delivery. International shipments are shipped out with UPS and Canadapost.

The customer is responsible for duties, taxes and any other costs that may be associated with the package. We do not refund any costs for customers that reject their packages upon arrival for failure to pay duty fees.

* Please keep this in mind when making an order outside of Canada! Currently Ivory Sheep Clothing is unable to show a duty estimate at checkout. We apologize for this inconvenience.  

 

Lost/Undelivered Packages:

Once an order is shipped from Ivory Sheep Clothing Ltd., we are no longer responsible for the product and It then becomes the responsibility of the courier service. Ivory Sheep Clothing Ltd. is not liable If an item is lost or stolen, please contact the courier service with your tracking number to find out more information.