Shipping Policy

• All orders ship from Ontario, Canada

• All prices are listed in USD

Orders are typically processed within 1–2 business days after receiving your order confirmation email (excluding weekends, holidays, pre-orders, and made-to-order items). Once your order ships, you'll receive a tracking number via email.

 

Free Shipping Threshold:

We offer free shipping on orders over $150 (before taxes and discounts).
Estimated delivery times:

 

Shipping Rates by Region:

Canada:

• Standard (4-8 Business Days): $15 or FREE over $150.

• UPS Express (1-2 Business Days): Calculated at Checkout

USA:

• Flat Rate USA (4-8 Business Days): $15 or FREE over $150.

• Express USA (1-2 Business Days): Calculated at Checkout

Worldwide (Duties collected at checkout – DDP included):

• Standard International (4-8 Business Days): $50 or FREE over $150.

• Express International (1-2 Business Days): Calculated at Checkout

 

Please note: Shipping prices may fluctuate based on global conditions. These rates are set by carriers and may vary.

We ship using a variety of carriers including UPS, Canada Post, FedEx, Purolator, DHL, USPS, APC, PostNL, and others.

 

Duties, Tariffs & Taxes:

 

U.S. Buyers:

Currently, U.S. buyers are responsible for any import duties, tariffs, or customs fees applied by U.S. border services upon delivery. These charges are not included in your order total.

We understand how frustrating surprise fees can be and we’re actively exploring ways to offer fully DDP shipping to the U.S. in the near future to simplify your experience.

International Buyers (Outside of Canada):

To make international orders seamless, all shipping options at checkout include DDP (Delivered Duty Paid). This means duties, taxes, VAT, and tariffs are calculated and prepaid at checkout, and included in your order total.

These charges will appear clearly under “Duties and Taxes”, ensuring no surprise fees upon delivery.

Please note that in rare cases, additional import fees (like local brokerage or handling charges) may still apply. These are the responsibility of the buyer.

 

Return Shipping:

 

Canada & USA:

• We offer pre-paid return labels for a flat $35 fee, deducted from your refund or store credit.

• Your first exchange label is free; additional exchanges are subject to the same $35 fee.

• You may also return items using your own tracked courier if you prefer.
  

Worldwide:

• We currently do not offer pre-paid return labels outside of Canada and the U.S.

• International customers must arrange and cover the cost of return shipping and provide tracking information.

• Any duties or fees incurred on returns will be deducted from your refund or store credit.

Shipping Insurance:

We strongly recommend purchasing shipping insurance at checkout to protect your order. Insurance options are available in the cart, or by searching "shipping insurance" on our site.

Once shipped, packages become the responsibility of the courier. While Ivory Sheep is not liable for lost, stolen, or damaged parcels, we will gladly assist with claims and investigations. Please email info@ivorysheep.com if you need help.

 

Lost or Stolen Packages:

• Ivory Sheep is not liable for lost, stolen, or damaged packages.

• We recommend purchasing shipping insurance at checkout.

• In the event of a missing package, we will assist in initiating a claim with the shipping carrier, but cannot guarantee compensation or replacement.

 

Thank you for being here. Our policies are designed to keep things fair and transparent, while protecting our ability to keep offering small-batch, size-inclusive, and lovingly made fashion. We hope you love your Ivory Sheep piece and can't wait to see you again!