Shipping Insurance
Fit
Free delivery on orders over $150
This item is FINAL SALE
Description
Gain peace of mind by adding shipping insurance for your Ivory Sheep order. Adding coverage ensures your package is protected against loss or damage while it's in transit to you. Simply select the total amount that reflects your order’s value for complete order protection.
While every order is packed and shipped with care, unexpected issues can happen once a parcel leaves our hands and is on it's way to you. We highly recommend purchasing shipping insurance, as we cannot refund or replace items that are lost, stolen, or damaged during delivery.
Please note you can only be re-imburssed for the total amount of your order. For example if your order is valued at $250 and insured for $1000, the maximum reimbursement would be $250, equal to the actual value of the package.
Please review our full Return Policy and Shipping Policy for complete details.
Keep your order safe and worry-free by adding shipping insurance before completing your order.
Details
Garment Care:
Sizing:
Returns & Delivery
Shipping:
All orders ship from Ontario, Canada. Prices on our website are listed in USD, and customers may checkout in their local currency, please note that prices may fluctuate daily based on exchange rates. Orders typically process within 1–2 business days (excluding weekends, holidays, and pre-orders or made-to-order items). Once your order ships, you’ll receive a tracking number via email.
Shipping timelines vary by location: Canadian and U.S. orders usually arrive within 4–8 business days, while international orders may take 8–16 business days or longer depending on customs.
For non-Canadian residents, we offer DDP (Delivered Duty Paid) shipping at checkout to select international countries, allowing duties, taxes, and tariffs to be prepaid for a smoother delivery experience.
At this time, DDP is not yet available for U.S. buyers — import duties and fees are determined by U.S. border services upon delivery and are the responsibility of the buyer. We're actively working on a solution to offer DDP to our U.S. customers in the near future.
Returns:
We accept returns on full-priced items as long as you contact us within 7 days of receiving your order.
Canada & US:
If you're in Canada or the U.S., you can either ship your return using your own courier with tracking, or request a prepaid return label from us. The label fee is $35, which will be deducted from your refund or store credit. Your first exchange is free, and any additional exchanges will be subject to the same $35 fee.
International:
For international customers outside of Canada and the U.S., you are responsible for your own return shipping.
*Please note: Any return duties, taxes, or brokerage fees charged to Ivory Sheep during re-import — while rare — will be deducted from your refund or store credit, even if you’ve used a prepaid label or third-party courier.
Pre-orders cannot be cancelled but are eligible to be returned once they are delivered. Please note that made-to-order, custom, bespoke, intimate apparel, and any items marked final sale are not eligible for return or exchange.
All returns must be approved by our team in advance. Any items sent back without approval will be treated as final sale.
To start a return please read the full policy by clicking below.
Who We Are
At Ivory Sheep, we design clothing that feels like a fairytale come to life. Romantic, Victorian-inspired, and intentionally crafted for all bodies (XXS–7X), our pieces invite you to feel like the main character in your own story. We believe in slow fashion and thoughtful details, flowing silhouettes, soft textures, and timeless designs that celebrate individuality over trends.
Each piece is made in small batches with care and intention, designed to be
lived in, loved, and passed down. From first sketch to final stitch, we obsess over every detail so you don’t have to. Even our packaging is a dreamy experience—because we want unwrapping your order to feel just as special as wearing it.
Founded by Canadian duo Mackenzie & Michael, Ivory Sheep is a love letter to the dreamers, the rebels, and those who crave magic in the everyday.